Frequently Asked

In Taxi2Door we appreciate the partners’ time and, thus, we always compensate the time spent on the road to the passenger if the trip never took place. In that case, user can be charged with a volume of 40 USD, if: -you cancelled trip more than 5 minutes after you have accepted the request -you are late for more than 5 minutes after driver has arrived at the pickup location, and you didn’t contact the driver to let him know about your delay User doesn’t charged a cancellation fee, if: -you cancelled trip during first 5 minutes after making request -driver is late for more than 5 minutes (after ETA, which you’ve accepted while made request) Mention that if you are late, you can notify driver that you are late via call or sms.

Taxi2Door automatically sets the language based on the language settings of your device, so in order to change the language of the application, you should change the language settings of your smartphone.

Sorry, we do not provide self-drive cars. Our driver drives up to your doorstep with the vehicle and drives you around during your entire journey.

We are proud of our on-time performance but sometimes delays do happen. If the nature of your booking is time-sensative ...involving an airport pickup/drop or meeting at your destination, please budget for additional travel time (usually add 30mins for traffic delays for every 2 hours of estimated travel time) and also let us know of this as a special request when making your reservation. We will make additional efforts to ensure that we're vigilant and ensure a safe & punctual transit for you. if for any case, your cab is delayed and you have to cancel your reservation we will issue a full refund of any payment that you may have made in the form of advance towards the taxi reservation

All our taxi's are regularly inspected along over 30 different points. However, breakdowns cannot be anticipated and do happen. In those cases, we expediently arrange a backup cab to ensure that your travel plans continue uninterrupted and with the least possible delay.

We do try our best to provide a English speaking driver if the request is received on your booking under the additional requests section ahead of time. This is generally subject to availability of a English-speaking driver. If you are not a resident of the region, we suggest that you install Google Translate on your phone. Using the apps voice transcription features, you can speak in your native language and the app would translate it into spoken words of the language of your choice.

Invoices are automatically generated and sent to you by email for every trip that you complete with us.

You will need to enter your destination before confirming your booking. You can do this by: Entering the address in the ‘destination’ field at the top of the screen. You can also change your destination during your ride by: Clicking ‘Edit’ and entering the correct destination

Once your booking is confirmed, you’ll be able to track your ride and see the following details on your app in real time: Your driver’s ETA and current location. The driver’s route to your pick-up address. The entire route of your ride.

Ratings enable us to ensure both our riders and drivers are having a great experience using Taxi2Door. You’ll always be prompted to rate your driver after you take a ride with us. Once you reach your destination, a notification will appear that will prompt you to rate your driver. You’ll be able to rate your ride from 1 to 5 stars. Select certain fields about the ride and provide specific details.

In Taxi2Door we appreciate the partners’ time and, thus, we always compensate the time spent on the road to the passenger if the trip never took place. In that case, user can be charged with a volume of 40 USD, if: -you cancelled trip more than 5 minutes after you have accepted the request -you are late for more than 5 minutes after driver has arrived at the pickup location, and you didn’t contact the driver to let him know about your delay User doesn’t charged a cancellation fee, if: -you cancelled trip during first 5 minutes after making request -driver is late for more than 5 minutes (after ETA, which you’ve accepted while made request) Mention that if you are late, you can notify driver that you are late via call or sms.

Taxi2Door app automatically sets the language based on the language settings of your device, so in order to change the language of the application, you should change the language settings of your smartphone.

Sorry, we do not provide self-drive cars. Our driver drives up to your doorstep with the vehicle and drives you around during your entire journey.

You will need to enter your destination before confirming your booking. You can do this by: Entering the address in the ‘destination’ field at the top of the screen. You can also change your destination during your ride by: Clicking ‘Edit’ and entering the correct destination

Once your booking is confirmed, you’ll be able to track your ride and see the following details on your app in real time: Your driver’s ETA and current location. The driver’s route to your pick-up address. The entire route of your ride.

Ratings enable us to ensure both our riders and drivers are having a great experience using Ola. You’ll always be prompted to rate your driver after you take a ride with us. Once you reach your destination, a notification will appear that will prompt you to rate your driver. You’ll be able to rate your ride from 1 to 5 stars. Select certain fields about the ride and provide specific details.

Our operators are monitoring all flights. If there is long time delay we recommend that you let us know.

Taxi2Door app automatically sets the language based on the language settings of your device, so in order to change the language of the application, you should change the language settings of your smartphone.

All our taxi's are regularly inspected along over 30 different points. However, breakdowns cannot be anticipated and do happen. In those cases, we expediently arrange a backup cab to ensure that your travel plans continue uninterrupted and with the least possible delay.

Taxi2Door app automatically sets the language based on the language settings of your device, so in order to change the language of the application, you should change the language settings of your smartphone.

All our taxi's are regularly inspected along over 30 different points. However, breakdowns cannot be anticipated and do happen. In those cases, we expediently arrange a backup cab to ensure that your travel plans continue uninterrupted and with the least possible delay.

We do try our best to provide a English speaking driver if the request is received on your booking under the additional requests section ahead of time. This is generally subject to availability of a English-speaking driver. If you are not a resident of the region, we suggest that you install Google Translate on your phone. Using the apps voice transcription features, you can speak in your native language and the app would translate it into spoken words of the language of your choice.

Invoices are automatically generated and sent to you by email for every trip that you complete with us.

Driving a cab can involve long distances, especially if you work in an area with high demand. Employers ask this question to make sure you’re physically and mentally prepared for the job.

In addition to taking the alternate route, I also provided the passenger with information about local attractions and restaurants they could visit if they had more time. This made the ride much more enjoyable and gave the passenger some ideas for future trips.

As a cab driver, you may have to communicate with people from different cultural backgrounds. Employers ask this question to make sure you can do so effectively and respectfully. In your answer, explain that you are willing to learn about the cultures of others.

Yes, I do have a valid driver’s license and vehicle registration. I have been driving professionally for the past five years and have a clean driving record. During this time, I have developed an extensive knowledge of the local roads and traffic patterns. I am also familiar with all relevant laws and regulations regarding cab drivers in my area.

My process for cleaning my vehicle after each shift is thorough and efficient. I start by vacuuming the interior of the car, paying special attention to any spills or messes that may have occurred during the shift. Then, I use a damp cloth with mild soap and water to wipe down all surfaces, including the dashboard, windows, and door handles.

When you call up the taxi company, you can ask to book a taxi at a certain time by saying “May I book a taxi at (time)?” or if you would like one right away

Taxi refers to for-hire automobile travel supplied by private companies. Taxi service is an important Transportation Option that meets a variety of needs, including Basic Mobility in emergencies, general transportation for non-drivers, and mobility for Tourists and visitors.

We try to allocate the cab and driver as soon as possible. Please check your reservation confirmation email. In there you find a "Live booking updates URL". As soon as your cab and driver are allocated, the details become visible there. In any case, the details are made available to you well ahead of your time of travel

Most of our drivers do use GPS to track the route but it is not implemented compulsorily. But customers can track their route through Google Map as we use that to track locations. Moreover, we have 24*7 customer service over web chat & call, customers can contact us for any doubts they have.

Compact - includes models like Indica and Indigo Sedan cars - includes models like Etios, D?zire Family cars/SUV - includes models like Xylo, Tavera Family Lux/SUV - Innovas Additional services like tempo traveller or buses can be arranged upon request, simply call our customer service help line. In many cases, additional requests for a car with carrier will cost extra.

Of course you can do that. Prices for items (products or services) that are ordered with assistance from a team member may be priced slightly higher than the prices on self-service platforms (website or mobile apps). These support facility charges are included in your order price to cover the costs of the support facilities & personnel involved in enabling such orders. Upon cancellation of such (assisted) orders, applicable support facility charges shall not be refunded. These costs are already incurred by us as part of providing the support facilities and hence these charges shall be added to the cancellation charges applicable to your order upon its cancellation.

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